Location: Mississippi • Alabama • Tennessee • Texas

About the Position: Pathway Healthcare is seeking licensed counselors to join our team. We offer both in-office and remote opportunities in multiple states. Our ideal candidates are dedicated to providing compassionate, high-quality care to our patients.

Responsibilities:

• Provide individual, couples, family, and addiction counseling services.
• Develop personalized treatment plans for clients.
• Maintain accurate and up-to-date patient records.
• Coordinate care with other healthcare providers as needed.
• Participate in team meetings and continuing education activities.

Requirements:

• Must hold a valid counseling license in one of the following states: Mississippi, Alabama, Tennessee, Texas.
• Strong organizational skills.
• Friendly and non-judgmental demeanor.
• Excellent communication skills.

Benefits:

• Health benefits, including free Teladoc for full-time employees.
• Paid time off (PTO) and paid holidays.
• Opportunities for professional development and continuing education.

• Athens, Alabama

Qualified individuals will have:

• High School Diploma or GED
• Excellent organizational skills
• Friendly and non-judgmental demeanor
• Strong communication skills

Role Responsibilities:

• Greet patients warmly and ensure they feel welcome
• Answer phone calls positively, create telephone encounters, and respond to voicemails promptly
• Assist patients with paperwork and document scanning
• Update patient demographic and insurance information
• Handle medical record requests according to HIPAA and CFR 42 guidelines
• Follow up with patients who missed appointments
• Assist with patient flow and communicate with nurses and providers
• Collect and process patient co-pays and outstanding balances
• Schedule counseling and medical appointments
• Verify patient insurance coverage and obtain necessary details
• Complete reports and reconcile daily cash transactions
• Upload end-of-day documents to the server
• Update referral tracking sheet
• Encourage patient satisfaction survey completion
• Set up Zoom for telehealth appointments and notify staff when patients are ready
• Perform other administrative tasks as needed

Job Type: Full-Time

Benefits:

• Health benefits, including free Teladoc for full-time employees
• Paid time off (PTO) and paid holidays

• Jackson, TN

Qualified individuals will have:

• High School Diploma or GED
• Excellent organizational skills
• Friendly and non-judgmental demeanor
• Strong communication skills

Role Responsibilities:

• Greet patients warmly and ensure they feel welcome
• Answer phone calls positively, create telephone encounters, and respond to voicemails promptly
• Assist patients with paperwork and document scanning
• Update patient demographic and insurance information
• Handle medical record requests according to HIPAA and CFR 42 guidelines
• Follow up with patients who missed appointments
• Assist with patient flow and communicate with nurses and providers
• Collect and process patient co-pays and outstanding balances
• Schedule counseling and medical appointments
• Verify patient insurance coverage and obtain necessary details
• Complete reports and reconcile daily cash transactions
• Upload end-of-day documents to the server
• Update referral tracking sheet
• Encourage patient satisfaction survey completion
• Set up Zoom for telehealth appointments and notify staff when patients are ready
• Perform other administrative tasks as needed

Job Type: Full-Time

Benefits:

• Health benefits, including free Teladoc for full-time employees
• Paid time off (PTO) and paid holidays

• Springfield, TN

Qualified individuals will have:

• High School Diploma or GED
• Excellent organizational skills
• Friendly and non-judgmental demeanor
• Strong communication skills

Role Responsibilities:

• Greet patients warmly and ensure they feel welcome
• Answer phone calls positively, create telephone encounters, and respond to voicemails promptly
• Assist patients with paperwork and document scanning
• Update patient demographic and insurance information
• Handle medical record requests according to HIPAA and CFR 42 guidelines
• Follow up with patients who missed appointments
• Assist with patient flow and communicate with nurses and providers
• Collect and process patient co-pays and outstanding balances
• Schedule counseling and medical appointments
• Verify patient insurance coverage and obtain necessary details
• Complete reports and reconcile daily cash transactions
• Upload end-of-day documents to the server
• Update referral tracking sheet
• Encourage patient satisfaction survey completion
• Set up Zoom for telehealth appointments and notify staff when patients are ready
• Perform other administrative tasks as needed

Job Type: Full-Time

Benefits:

• Health benefits, including free Teladoc for full-time employees
• Paid time off (PTO) and paid holidays

• Columbus, Mississippi

Qualified individuals will have:

• High School Diploma or GED
• Excellent organizational skills
• Friendly and non-judgmental demeanor
• Strong communication skills

Role Responsibilities:

• Greet patients warmly and ensure they feel welcome
• Answer phone calls positively, create telephone encounters, and respond to voicemails promptly
• Assist patients with paperwork and document scanning
• Update patient demographic and insurance information
• Handle medical record requests according to HIPAA and CFR 42 guidelines
• Follow up with patients who missed appointments
• Assist with patient flow and communicate with nurses and providers
• Collect and process patient co-pays and outstanding balances
• Schedule counseling and medical appointments
• Verify patient insurance coverage and obtain necessary details
• Complete reports and reconcile daily cash transactions
• Upload end-of-day documents to the server
• Update referral tracking sheet
• Encourage patient satisfaction survey completion
• Set up Zoom for telehealth appointments and notify staff when patients are ready
• Perform other administrative tasks as needed

Job Type: Full-Time

Benefits:

• Health benefits, including free Teladoc for full-time employees
• Paid time off (PTO) and paid holidays

Location: 

• Huntsville, Alabama

Qualified individuals will have:

• High School Diploma or GED
• Excellent organizational skills
• Friendly and non-judgmental demeanor
• Strong communication skills

Role Responsibilities:

• Greet patients warmly and ensure they feel welcome
• Answer phone calls positively, create telephone encounters, and respond to voicemails promptly
• Assist patients with paperwork and document scanning
• Update patient demographic and insurance information
• Handle medical record requests according to HIPAA and CFR 42 guidelines
• Follow up with patients who missed appointments
• Assist with patient flow and communicate with nurses and providers
• Collect and process patient co-pays and outstanding balances
• Schedule counseling and medical appointments
• Verify patient insurance coverage and obtain necessary details
• Complete reports and reconcile daily cash transactions
• Upload end-of-day documents to the server
• Update referral tracking sheet
• Encourage patient satisfaction survey completion
• Set up Zoom for telehealth appointments and notify staff when patients are ready
• Perform other administrative tasks as needed

Job Type: Full-Time

Benefits:

• Health benefits, including free Teladoc for full-time employees
• Paid time off (PTO) and paid holidays

Position Role As a Patient Care Associate, you will be a compassionate and empathetic person who will assist our providers in delivering top-notch care. By ensuring each patient feels comfortable and supported, you will play a crucial role in encouraging patients to return for ongoing care and wellness.

Key Responsibilities

• Primary Case Load Management: Take primary responsibility for a designated case load of patients.
• Patient Experience: Prepare thoroughly for each patient visit by reviewing clinical charts in eCW. Warmly greet patients in the lobby and escort them to the visit room. Conduct nursing assessments by interviewing patients and measuring weight, vital signs, and other clinical measures.
• Provider Support: Communicate pertinent clinical information to the provider and assist with TeleHealth setup if needed.
• Appointment Coordination: Ensure patients are scheduled for and attend both counseling and medical appointments.
• Clinical Tasks: Perform clinical tasks as ordered by the provider, including blood draws, centrifuge operation, urine collection for various tests, and giving injections. Maintain a safe and compliant work environment by properly disposing of biohazardous materials.
• Patient Safety and Compliance: Research and document findings in the PDMP. Educate patients on prescribed medications, including proper use and side effects. Log prescriptions into the Accountability log.
• Medication Access: Communicate with insurance companies to obtain preauthorization for medications. Submit appeals for preauthorization denials when necessary.
• Office Efficiency: Complete administrative tasks such as making phone calls, setting up patient appointments, ordering supplies, and scribing to assist providers.

Qualifications

• High School Diploma or GED required.
• Excellent organizational skills.
• Ability to treat people in a non-judgmental, kind, and friendly manner.
• Previous experience in nursing care within a primary care, substance abuse, or mental health outpatient setting preferred.
• Current CPR or BLS certification is a plus.

Compensation and Benefits

• Competitive Pay: $17- $19 per hour depending on experience.
• Health Benefits: Comprehensive health benefits, including free Teladoc services for full-time employees.
• Paid Time Off: Generous PTO and holiday schedule.
• Professional Growth: Opportunities for career advancement and continuous learning.

Qualified individuals will have:

• Experience in payment posting
• Attention to detail and accuracy
• Strong oral and written communication skills
• Knowledge of insurance payment processes
• Organizational and time management skills
• Ability to work independently and meet deadlines
• Proficiency in Microsoft Excel, Word, and Outlook
• High School Diploma or GED

Role Position:

• Handle sensitive information confidentially
• Process banking information, checks, and ACH payments
• Perform administrative tasks (correspondence, mail processing, copying, filing)
• Manage time effectively and prioritize tasks
• Post payments and adjustments accurately
• Verify and reconcile insurance payments
• Resolve payment discrepancies and collaborate with the billing team
• Communicate trends to the Manager
• Other duties as assigned

Job Type: Full-Time

Physical Demands/Working Conditions:

• Standing and walking for extensive periods
• Occasionally lifting items up to 25 lbs